CARRIAGE TERMS

Welcome to FIRMDESK LLC! We are pleased to offer you high-quality hiking backpacks and hope you experience smooth shipping services during your shopping process. Below is a detailed explanation of our shipping terms, including information on domestic and international shipping within the United States.

1. Domestic Shipping
   FIRMDESK LLC provides standard shipping services for all orders within the United States. Orders are typically processed within 1-3 business days after confirmation. Estimated delivery times for domestic shipping are as follows:
   Eastern Region: Typically 3-5 business days
   Central Region: Typically 4-6 business days
   Western Region: Typically 5-7 business days
   We partner with major shipping carriers, including the United States Postal Service (USPS), FedEx, and UPS, to ensure your package arrives safely and quickly. You will receive an email with a tracking number after your order has shipped, allowing you to track your package in real time.
2. International Shipping
   FIRMDESK LLC also provides international shipping services to customers worldwide. International orders are typically processed within 1-3 business days, similar to domestic orders. Estimated delivery times for international shipping are as follows:
   North America: Typically 7-14 business days
   Europe: Typically 10-20 business days
   Other International Regions: Typically 10-30 business days
   Please note that international shipping may be affected by customs clearance and other regulations in the destination country, which may result in longer delivery times.
3. Shipping Costs
   Shipping costs vary depending on the weight of the order, destination, and chosen shipping service. You can view the exact shipping cost at checkout.
4. Customs Duties and Other Fees
   For international orders, customers may be responsible for customs duties and import fees in the destination country. Please familiarize yourself with the relevant regulations in your country before placing an order to avoid unexpected additional costs.
5. Order Tracking
   Once your order has shipped, you will receive an email containing a tracking number. You can use this tracking number to track the progress of your package on the relevant shipping carrier’s official website.
6. Undelivered Packages
   If your package does not arrive within the estimated time, please contact the FIRMDESK LLC customer service team immediately (email: [email protected]), and we will be happy to assist you and resolve the issue.

Thank you for choosing FIRMDESK LLC! We look forward to providing you with high-quality hiking backpacks and excellent service. If you have any questions about shipping terms or other issues, please feel free to contact us!